Terms of Service
KERVLAN LAB, SL puts at your disposal an online purchasing service that will allow you to buy from (service description)
Next, we invite you to review the general conditions of sale that regulate the purchase of KERVLAN LAB, SL products through the website -https://masderm.com/- (the “Website”).
In this sense, the use of this Website constitutes, to the extent applicable, your acceptance of these general conditions of sale.However, if you have any questions about them, you can contact (customer service contact).
TERMS OF SALE
OUR DATA
The following conditions regulate the sale of the products presented on this Website by the company:
KERVLAN LAB, SL
B67159749
C/ Lluçanes 6, - 08022 Barcelona
CONTRACT
Service Availability
By placing an order on the Website, you ensure that you are over 18 years of age.The products offered are distributed in the following member states of the European Union:(indicate geographical distribution area) Likewise, our products are also distributed in the following countries: (indicate geographical areas).
You can buy from the country you prefer, but we can only ship your order to addresses located in the chosen countryWhen changing countries, shipping methods, delivery points and other conditions of sale will be updated.
According to Art40 of Law 47/2002 reforming Law 7/1996 on Retail Trade Regulation of January 15, and Law 34/2002 of July 11 on information society services and electronic commerce, before placing the order, the Buyer has the right to inform himself on the Site of the essential characteristics of the products he wishes to order.
Product information
The items offered on the Website are (general description of products) and meet the same quality and guarantee requirements as the products offered for sale in physical stores.(add product quality certifications, if they exist)
You acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website.
Each product is accompanied by the following data:(methodology for putting the product on sale, example;)
Article name
Image/s of the article
Description of the article
Sizes and colors available
Composition
Retail Price (in the corresponding currency)
The photographs, graphics and descriptions of the Products for sale do not have a contractual nature, being only illustrative and do not engage the responsibility of the seller, who does everything possible to guarantee that the colors shown by the products in the photos displayed on the website are faithful to the original products, variations may occur due, above all, to the technical limitations of the color possibilities of a computer equipment.
Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
In the same way, KERVLAN LAB, SL makes the necessary efforts so that the information contained on the Website is complete, truthful and correct.If there is an error in any data, KERVLAN LAB, SL will proceed to rectify it.
The user
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), by which you accept, from the moment you begin browsing the website, all the Conditions established here, as well as their modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The user declares that he or she is over 18 years of age and has the legal capacity to enter into contracts through this Website.The User assumes responsibility for correct use of the websiteThis responsibility will extend to:
Use this website only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchasesIf such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
Provide truthful and lawful contact data, for example, email address, postal address and/or other data.
Product Availability
All orders are subject to product availabilityIf at the time of issuing the order, KERVLAN LAB, SL detects a lack of stock in its warehouses of any of the products included in it, KERVLAN LAB, SL will try to locate the product by other means that may be within its reach.If it is not possible to have such availability, the client will be notified immediately.In addition, the amount of the item charged and not sent will be paid to the customer in the following days, by the same payment method used in the purchase.
Right to not accept an order
KERVLAN LAB, SL may cancel any Confirmed order or not accept an order placed for the following reasons:
- In the event of a technical error and/or a typographical error in the prices or in the rest of the product data contained on the Website when the order was placed.
- Due to lack of availability.
- When security systems indicate that the order may be fraudulent.
- When there are reasons that indicate that the client is a minor.
- When KERVLAN LAB, SL has not been able to deliver the order to the address provided by the client.
- When there is a computer attack, virus or any event that is beyond the reasonable control (force majeure) of KERVLAN LAB, SL.
In such cases, KERVLAN LAB, SL will fully refund the amounts that have been paid in accordance with the provisions of these conditions.
PRICE AND PAYMENT
Payment and currency
The prices on this Website are shown in EurosThe customer can buy from the country of their choiceIf during the purchase procedure the customer changes the delivery address and the destination country is modified, the prices and availability of items shown in the final order summary will be updated.
Product prices may change at any time but possible changes will not affect orders in which KERVLAN LAB, SL has sent the customer confirmation.
Value Added Tax
All prices of the products that appear on this Website include VAT at the rate in force at all times.For deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and excise duties will be applicable in accordance with the regulations in force in each of these territories.
Billing
The client gives his express consent to issue the invoice in electronic formatIf the customer wishes to receive an invoice in paper format, they can request it at any time by contacting (indicate customer service)
Payment Methods
Payment security
With the aim of providing maximum security to the payment system, KERVLAN LAB, SL uses secure payment systems from leading financial institutions in electronic commerce.In this sense, confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution.For payment with cards (indicate card s), KERVLAN LAB, SL only accepts CES (Secure Electronic Commerce) transactions including, if applicable, the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey badges.Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions.
When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic CommerceNext, you will connect with the issuing bank, which will request that you authorize the operation using a personal authentication code.The operation will only be carried out if the bank issuing the credit card confirms the authentication codeOtherwise, the transaction will be rejected(list security certificates like GoTrust here)
As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud through the Internet, KERVLAN LAB, SL reserves the right to verify the personal data provided by the client as well as adopt the measures it deems timely (including cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
ONLINE EXCHANGES AND/OR RETURNS POLICYRESPONSIBILITY
Right to withdraw from the purchase or changes
The Customer has the right to withdraw from the purchase and return the purchased product(s) and/or exchanges, without the need for justification, within a period of 14 calendar days from the date of receipt.
In the event that the products that make up your confirmed order are delivered separately, on different dates, the date of receipt of the last product will apply for return purposes.
In the event that the customer returns all the products in their order within the first fourteen (14) calendar days from receipt of the last product, all payments received after the purchase will be refunded, including shipping costs (with the exception of the additional costs resulting from the customer's choice of a shipping method other than the least expensive ordinary delivery method offered).
If the customer decides to keep any product and, consequently, partially cancel their order, or return the products after fourteen (14) calendar days, only the price paid for the products will be refunded and shipping costs will not be refunded.
To exercise the right of withdrawal, the client must notify their decision through the following channels:
By postal mail to:C/ Lluçanes 6, - 08022 Barcelona
By email to:hello@masderm.com
By phone calling:639606242
Through this online form
In any case, the return of the products will be made as established in the following sections within a period not exceeding the aforementioned 14 calendar days.
Technical means to correct errors
The User is informed that in the event that they detect that an error has occurred when entering data necessary to process the purchase request on the Website, they can modify them by contacting hello@masderm.com through the contact spaces enabled on the Website.
In any case, the User, before clicking on"Complete Purchase", has access to the basket where their purchase requests are recorded and can make modifications.
Conditions for changes and/or returns
KERVLAN LAB, SL will not be able to accept changes or returns of used or damaged products (as long as it is not a quality or manufacturing defect).
For hygiene reasons , sealed products, such as underwear and bathroom items that do not retain the label or protective device, cannot be returned.Customized clothing and accessories cannot be exchanged or returned.
The change of one model for a different one will not be accepted.To exchange a product for a different one, the customer must return it and make a new purchase.
Any return or exchange of purchased products must be carefully packaged and include the delivery note.
Refunds
Once the product(s) have been received, KERVLAN LAB, SL will verify their good condition and, if an exchange has been requested, will proceed to send the required product or, if a return has been requested, will proceed to refund the amount in the same method. payment used in the purchase.
Once the status of the returned products has been verified, the customer will be informed via email.The refund will be made within a period of fourteen (14) calendar days from when KERVLAN LAB, SL has been informed of the decision to withdraw.However, KERVLAN LAB, SL may withhold the refund until the goods have been received or until the client has presented proof of their return, depending on which condition is met first.
Reimbursement of shipping costs will be made after the products are received.To pay for orders paid by bank transfer, the customer must indicate to KERVLAN LAB, SL an IBAN code so that the corresponding amount can be paid.The IBAN code must belong to a bank in the country to which the order is sent.
In any case, the client will not incur any financial costs as a result of the refund.
Return of erroneous or defective products
In the event that KERVLAN LAB, SL has mistakenly sent a product different from the one requested, that the quality of the product sent is not adequate or that the product does not comply with what is stipulated in the contract, KERVLAN LAB, SL, once proven the error or defect, it will fully refund the amount of the returned product and the shipping costs incurred as well as any other costs that the customer would have incurred to return the defective product.
In the event that an erroneous or defective order is returned by ordinary mail, KERVLAN LAB, SL will make the payment corresponding to the return transportation as long as the customer includes in the package proof of the expenses incurred for such return.
GUARANTEE
To clients who make their purchases as consumers, KERVLAN LAB, SL offers guarantees on the products marketed through the Website, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter,"TRLGDCU").
Unless proven otherwise, it will be presumed that any lack of conformity that appears in the two (2) years after the delivery of the product already existed when the product was delivered.
In this sense, if any of the products do not comply with the contract, the client must inform KERVLAN LAB, SL through any of the means of communication provided for in these conditions.
DISCLAIMER
Unless otherwise provided by law, KERVLAN LAB, SL will not accept any responsibility with respect to the following cases:
KERVLAN LAB, SL applies all measures to provide a faithful display of the product on the website, but is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution , or problems with the browser used. or others of this nature.
KERVLAN LAB, SL will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order.However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
Technical errors that, due to fortuitous or other reasons, prevent the normal functioning of the service over the InternetLack of availability of the website for maintenance or other reasons, which prevents the service from being availableKERVLAN LAB, SL uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, unforeseen events or force majeure. .
KERVLAN LAB, SL will not be responsible for the misuse and/or wear of the products that have been used by the User.Likewise, KERVLAN LAB, SL will not be responsible for an erroneous return made by the User.It is the User's responsibility to return the correct product.
In general, KERVLAN LAB, SL will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force. greater, and this may include, but is not limited to:
Strikes, lockouts or other industrial action.
Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunications systems .
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and KERVLAN LAB, SL will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure.KERVLAN LAB, SL will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.
TRANSFER AND WAIVER OF RIGHTS
The client may not transmit, assign or transfer a contract or any of the rights or obligations derived from it without having previously obtained written consent from KERVLAN LAB, SL.
No waiver by KERVLAN LAB, SL of a right to specific action derived from this contract will imply a waiver of other rights or actions unless expressly communicated in writing.
In accordance with the legislation that regulates the ownership of intellectual and similar rights, this Site and all its elements, brands, designs, photographs, texts, illustrations, logos, sequences animated or not, sound or not, graphics, etc., as well as its compilation are the exclusive property of the Seller, who grants no license or right other than to consult the Site.
The use, reproduction, duplication, copying, sale, resale, accessibility, modification or any other exploitation, in whole or in part, of the Site, its content or marks for any purpose is prohibited. , except with prior written authorization from the Seller
Any other use will constitute falsification and punishable according to Intellectual Property, unless prior written authorization from the BRAND.
PERSONAL DATA PROTECTION
In accordance with the regulations on the protection of personal data, it is indicated that the personal data collected for the processing of the order will be used exclusively for its management.
When carrying out the same, you will have the possibility of accepting that your data be incorporated into the Register of the Brand Processing Activity in order to facilitate the placing of future orders, the management of clients and/or suppliers, advertising and prospecting. commercial.
Referring exclusively to the processing or processing of data for conventional prospecting and other forms of marketing or advertising, which includes direct marketing or direct marketingAccording to Considering 47 of Regulation (EU) No. 2016/679, General Data Protection, legitimate interest could occur"when there is a relevant and appropriate relationship between the interested party and the person responsible, such as in situations in which the interested party is a client or is at the service of the person in charge", as is precisely the case in the case at hand.It adds, recital 47 of the GDPR, that"The processing of personal data for direct marketing purposes can be considered carried out for legitimate interest."
The bank details of the process are saved in a database designed for this purpose and will not be kept, only while the purchase is made, the payment is made and until the withdrawal period has elapsed.
RIGHT TO MODIFY THESE TERMS
Last review:May 23, 2023
KERVLAN LAB, SL may modify these conditions at any time without, in any case, their retroactive application.
NULLITY
In the event that any clause of these conditions is declared void, the rest of the clause will remain in force and must be interpreted in accordance with the will of the parties and the purpose of the text.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed by Spanish LawAny controversy arising from the interpretation and/or execution of these, the parties submit, at their free choice, to the jurisdiction that the current rules of private international law designate as competent.
CONTACT
Last review:May 23, 2023
For any type of doubt, query, suggestion or claim, you can contact KERVLAN LAB, SL through the following communication channels:
By postal mail to:C/ Lluçanes 6, - 08022 Barcelona
By email to:hello@masderm.com
By phone calling:639606242
We inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/Consumers may submit their claims through the aforementioned online dispute resolution platform.
COMPLAINTS AND CLAIMS
The user can send their complaints, claims or any other comments they wish to make to https://masderm.com/ through the contact information provided at the beginning of these Conditions (General Information).
