Terms of Service

KERVLAN LAB, SL offers you an online shopping service that will allow you to buy from (service description)

Below, we invite you to review the general conditions of sale that regulate the purchase of KERVLAN LAB, SL products through the website -https://masderm.com/- (the “Web Page”).

In this sense, the use of this Web Page constitutes, in that which is applicable, your acceptance of these general conditions of sale.However, if you have any questions about them, you can contact (customer service contact).

TERMS OF SALE

OUR DATA

The following conditions regulate the sale of the products presented on this Website by the company:

KERVLAN LAB, SL

B67159749

C/ Lluçanes 6, - 08022 Barcelona

CONTRACT

Service availability

When placing an order on the Website, you assure that you are over 18 years of age.The products offered are distributed in the following member states of the European Union:(indicate geographical area of distribution) Likewise, our products are also distributed in the following countries: (indicate geographical areas).

You can buy from the country you prefer, but we can only send your order to addresses located in the chosen countryWhen changing countries, the shipping methods, delivery points and other conditions of sale will be updated.

According to Art40 of Law 47/2002 reforming Law 7/1996 on Retail Trade Regulation of January 15, and Law 34/2002 of July 11 on services of the information society and electronic commerce, before ordering, the Buyer has the right to find out on the Site the essential characteristics of the products he wishes to order.

Product Information

The items offered on the Website are (general product description) and meet the same quality and guarantee requirements as the products offered for sale in physical stores.(add product quality certifications, if any)

You acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website.

Each product is accompanied by the following data:(product sales methodology, example;)

Article name

Image/s of the article

Description of the article

Available sizes and colors

Composition

Retail Price (in the corresponding currency)

The photographs, graphics and descriptions of the Products for sale are not of a contractual nature, being illustrative only and do not engage the responsibility of the seller, who does everything possible to ensure that the colors shown by the products in the photos displayed on the web are faithful to the original products, variations may occur due, above all, to the technical limitations of the color possibilities of a computer equipment.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

In the same way, KERVLAN LAB, SL makes the necessary efforts so that the information contained in the Website is complete, truthful and correct.If there is an error in any data, KERVLAN LAB, SL will proceed to rectify it.

The user

The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which all the Conditions established here, as well as their modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The user declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.The User assumes responsibility for correct use of the websiteThis responsibility will extend to:

Make use of this website only to make legally valid inquiries and purchases or acquisitions.

Do not make any false or fraudulent purchasesIf a purchase of this nature could reasonably be considered to have been made, it could be annulled and the relevant authorities reported.

Provide truthful and lawful contact information, for example, email address, postal address and/or other data.

Product availability

All orders are subject to product availability.If at the time of issuing the order, KERVLAN LAB, SL detects a lack of stock in its warehouses of any of the products included in it, KERVLAN LAB, SL will try to locate the product by other means that may be within its reach.If it is not possible to have such availability, the client will be notified immediatelyIn addition, the amount of the item collected and not sent will be paid to the customer in the following days, by the same means of payment used in the purchase.

Right not to accept an order

KERVLAN LAB, SL may cancel any Confirmed order or not accept an order made for the following reasons:

  • In case of a technical error and/or a typographical error in the prices or in the rest of the data of the products contained in the Website when the order was placed.
  • Due to lack of availability.
  • When security systems indicate that the order may be fraudulent.
  • When there are reasons that indicate that the client is a minor.
  • When KERVLAN LAB, SL has not been able to deliver the order to the address provided by the customer.
  • When there is a computer attack, virus or any event that is beyond the reasonable control (force majeure) of KERVLAN LAB, SL.

In such cases, KERVLAN LAB, SL will fully reimburse the amounts that have been paid in accordance with the provisions of these conditions.

PRICE AND PAYMENT

payment and currency

The prices on this Web Page are shown in EurosThe customer can buy from the country they preferIf during the purchase procedure the customer changes the delivery address and the country of destination is modified, the prices and availability of items shown in the final summary of the order will be updated.

The prices of the products can change at any time but the possible changes will not affect the orders in which KERVLAN LAB, SL has sent the client its confirmation.

Value Added Tax

All the prices of the products that appear on this Website include VAT at the current rate at any time.For deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and excise duties will be applied in accordance with the regulations in force in each of these territories.

Billing

The client gives his express consent to issue the invoice in electronic formatIn the event that the client wishes to receive an invoice in paper format, they can request it at any time by contacting (indicate customer service)

Payment Methods

KERVLAN LAB, SL will only accept payments made by credit or debit card, (indicate payment methods) or by bank transfer or by telephone purchase.

(description of each payment method)

I pay with credit card

KERVLAN LAB, SL accepts payment for purchases made through the Website with credit cards

In the event that the payment method chosen by the client is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data reported is correct.

Payment with PayPal/PayPal Express

KERVLAN LAB, SL agrees to process the payment through the Paypal system.

Clients can link their Paypal account with that of KERVLAN LAB, SLIn this way, it will not be necessary to enter personal data in each purchase made through this system.

Payment security

In order to provide maximum security to the payment system, KERVLAN LAB, SL uses secure payment systems from leading financial institutions in electronic commerce.In this sense, the confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution.For payment with cards (indicate card s), KERVLAN LAB, SL only accepts CES (Secure Electronic Commerce) transactions including, if applicable, the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey emblems.Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions.

When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic CommerceNext, it will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code.The operation will only be carried out if the bank that issued the credit card confirms the authentication codeOtherwise, the transaction will be rejected(list security certificates such as GoTrust here)

As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud over the Internet, KERVLAN LAB, SL reserves the right to verify the personal data provided by the client as well as adopt the measures it deems opportune (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data that appears in the order.

ONLINE EXCHANGES AND/OR RETURNS POLICYRESPONSIBILITY

Right to withdraw from the purchase or changes

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or changes, without justification, within a period of 14 calendar days from the date of receipt.

In the event that the products that make up your confirmed order are delivered separately, on different dates, for the purposes of return, the date of receipt of the last product will operate.

In the event that the customer returns all the products in his order within the first fourteen (14) calendar days from the receipt of the last product, he will be refunded all payments received after the purchase, including shipping costs (with the exception of the additional expenses resulting from the choice by the customer of a shipping method other than the least expensive method of ordinary delivery offered).

If the customer decides to keep any product and, consequently, partially cancel their order, or return the products after fourteen (14) calendar days, only the price paid for the products will be refunded and the shipping costs will not be refunded.

To exercise the right of withdrawal, the client must notify their decision through the following channels:

By postal mail to:C/ Lluçanes 6, - 08022 Barcelona

By email to:hello@masderm.com

By phone calling:639606242

Through this online form

In any of the cases, the return of the products will be made as established in the following sections within a period not exceeding the aforementioned 14 calendar days.

Technical means to correct errors

The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process the purchase request on the Website, he can modify them by contacting hello@masderm.com through the contact spaces enabled on the Website.

In any case, the User, before clicking on"Complete Purchase", has access to the basket where his purchase requests are recorded and can make changes.

Conditions of changes and/or returns

KERVLAN LAB, SL will not be able to accept changes or returns of used or damaged products (as long as it is not a quality or manufacturing defect).

For reasons of hygiene , sealed products cannot be returned, such as underwear and toiletries that do not keep the label or protection device.Personalized clothing and accessories cannot be exchanged or returned.

The change of a model for a different one will not be allowed.To exchange a product for a different one, the customer must return it and make a new purchase.

Any return or exchange of purchased products must be carefully packaged and include the delivery note.

refunds

Once the product(s) has been received, KERVLAN LAB, SL will verify its good condition and, if a change has been requested, it will proceed to send the required product or, if a return has been requested, it will proceed to refund the amount in the same method. of payment used in the purchase.

Once the status of the returned products has been verified, the customer will be informed via emailThe refund will be made within a period of fourteen (14) calendar days from when KERVLAN LAB, SL has received proof of the decision to withdraw.However, KERVLAN LAB, SL may withhold reimbursement until the goods have been received or until the customer has submitted proof of their return, depending on which condition is met first.

The reimbursement of shipping costs will be made after the productsTo make the payment of orders paid by bank transfer, the client must indicate an IBAN code to KERVLAN LAB, SL so that the corresponding amount can be paid.The IBAN code must belong to a bank in the country to which the order is sent.

In any case, the client will not incur any financial expense as a result of the refund.

Return of wrong or defective products

In the event that KERVLAN LAB, SL has mistakenly sent a different product from the one requested, that the quality of the product sent is not adequate or that the product does not comply with the provisions of the contract, KERVLAN LAB, SL, once Once the error or defect has been verified, it will fully reimburse the amount of the returned product and the shipping costs incurred as well as the other costs that the customer would have incurred to return the defective product.

In the event that an erroneous or defective order is returned by ordinary postal mail, KERVLAN LAB, SL will make the corresponding payment for the return transport as long as the client includes proof of the expenses incurred for said return in the package.

GUARANTEE

To customers who make their purchases as consumers, KERVLAN LAB, SL offers guarantees on the products marketed through the Website, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter,"TRLGDCU").

Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two (2) years after the delivery of the product already existed when it was delivered.

In this sense, if any of the products does not comply with the contract, the customer must notify KERVLAN LAB, SL through any of the means of communication provided for in these conditions.

DISCLAIMER OF LIABILITY

Unless otherwise provided by law, KERVLAN LAB, SL will not accept any responsibility with respect to the following cases:

KERVLAN LAB, SL applies all measures related to providing a faithful display of the product on the website, but is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution , or problems with the browser used. or others of this nature.

KERVLAN LAB, SL will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order.However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.

Technical errors that, due to fortuitous or other causes, prevent the normal operation of the service through the InternetLack of availability of the website for maintenance or other reasons, which prevents the availability of the serviceKERVLAN LAB, SL puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however it exempts itself from responsibility for causes that are not attributable to it, acts of God or force majeure .

KERVLAN LAB, SL will not be responsible for the misuse and/or wear of the products that have been used by the User.Likewise, KERVLAN LAB, SL will not be responsible for an erroneous return made by the User.It is the User's responsibility to return the correct product.

In general, KERVLAN LAB, SL will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force major, and this may include, by way of example but not exhaustive:

Strikes, lockouts or other industrial action.

Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

Impossibility of using public or private telecommunications systems .
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and KERVLAN LAB, SL will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure.KERVLAN LAB, SL will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure event.

ASSIGNMENT AND WAIVER OF RIGHTS

The client may not transmit, assign or transfer a contract or any of the rights or obligations derived from it without having previously obtained the written consent of KERVLAN LAB, SL.

No waiver by KERVLAN LAB, SL of a specific right to action derived from this contract will imply a waiver of other rights or actions unless expressly communicated in writing.

In accordance with the legislation that regulates the ownership of intellectual and similar rights, this Site and all its elements, brands, designs, photographs, texts, illustrations, logos, sequences that are animated or not, sound or not, graphics, etc., as well as its compilation are the exclusive property of the Seller, who does not grant any license or right other than to consult the Site.

The use, reproduction, duplication, copying, sale, resale, accessibility, modification or any other exploitation, whether in whole or in part, of the Site, its content or the marks for any purpose is prohibited. , except with the prior written authorization of the Seller

Any other use will constitute counterfeiting and punishable under Intellectual Property, unless prior written authorization from the BRAND.

PERSONAL DATA PROTECTION

In accordance with the regulations on protection of personal data, it is indicated that the personal data collected for the processing of the order will be used exclusively for the management of the order.

In carrying out the same, you will have the possibility of accepting that your data be incorporated into the Register of the Trademark Activity in order to facilitate the placing of future orders, the management of clients and/or suppliers, advertising and prospecting. commercial.

Referring exclusively to the treatment or processing of data for conventional prospecting and other forms of marketing or advertising, which includes direct marketing or direct marketingIn accordance with Considered 47 of Regulation (EU) No. 2016/679, General Data Protection, legitimate interest could arise"when there is a pertinent and appropriate relationship between the interested party and the person responsible, such as in situations in which the interested party is a client or is at the service of the person in charge", as is precisely the case in the case at handIt adds, recital 47 of the GDPR, that"The processing of personal data for direct marketing purposes can be considered carried out for legitimate interest".

The bank details of the process are stored in a database designed for this purpose and will not be kept, only while the purchase is made, the payment is made and until the withdrawal period has elapsed.

RIGHT TO MODIFY THESE CONDITIONS

Last revised:May 23, 2023

KERVLAN LAB, SL may modify these conditions at any time without allowing, in any case, their retroactive application.

NULLITY

In the event that any clause of these conditions is declared void, the rest of the clause will remain in force and must be interpreted in accordance with the will of the parties and the purpose of the text.

APPLICABLE LAW AND JURISDICTION

These conditions will be governed by Spanish LawAny dispute arising from the interpretation and/or execution of these, the parties submit, at their free choice, to the jurisdiction that the current rules of private international law designate as competent.

CONTACT

Last revised:May 23, 2023

For any type of doubt, query, suggestion or claim, you can contact KERVLAN LAB, SL through the following communication channels:

By postal mail to:C/ Lluçanes 6, - 08022 Barcelona

By email to:hello@masderm.com

By phone calling:639606242

We inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/Consumers may submit their claims through the aforementioned online dispute resolution platform.

COMPLAINTS AND CLAIMS

The user can send to https://masderm.com/ their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).