shipping policy

From Masderm we work every day to guarantee the delivery service of your order, for this we have the collaboration of NACEX, an international logistics company that takes care of and pampers deliveries.


WHEN WILL I RECEIVE MY MASDERM ORDER?

In the Free Shipping rate, delivery is made in a period of 3 to 5 working days, and in the Express Shipping rate of 1 to 2 days, applicable to the Peninsula and the Balearic Islands.

We do not serve orders to Melilla, the Canary Islands and outside the EEC


Delivery times correspond to working days excluding holidays, national, regional or local. In special periods such as sales, Black Friday, Cyber Monday or Christmas, the delivery time may be slightly affected.

HOW CAN I TRACK A SHIPMENT?

Once the shipment is processed, you will receive an SMS from Nacex indicating the estimated delivery date. Through tracking you can manage the delivery of the package:select a preferred time slot, change the delivery date or request a collection point.

WHAT HAPPENS IF I AM ABSENT AT THE TIME OF DELIVERY?

If you are absent at the time of delivery, the courier will leave a notice. Later they will contact you to schedule a second delivery. If you are also absent on the second delivery, the order will remain at the Nacex delegation in your area so that you can pick it up. And remember that you can always contact us to resolve any questions or issues you may have through:info@masderm.com

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

Do not hesitate to contact us through info@masderm.com and we will be happy to help you.