shipping policy

From Masderm we work every day to guarantee the delivery service of your order, for this we have the collaboration of NACEX, an international logistics company that takes care and pampers the deliveries.

WHEN WILL I RECEIVE MY ORDER AND HOW MUCH DOES SHIPPING COST?

Depending on where you place your order the delivery time and cost may vary. But don't worry, at Masderm we work so that you can enjoy your Masderm care as soon as possible.

Take a look at the following list to find out when you will receive your order and if you have to pay for shipping.

  • Spain mainland: Free on purchases over 49.90€, or 4.95€ shipping cost / 24h-48h.
  • Balearic Islands: Free on purchases over 49.90€, or 4.95€ shipping cost / 3-4 business days
  • Canary Islands: Free on purchases over 64.90€, or 9.90€ shipping cost / 5-7 business days. * If your order exceeds 150€, it will generate what is known as Customs Tariff established by the Autonomous Government, which will always be charged to the recipient.
  • Portugal: Free on purchases over 49,90€, or 4,95€ shipping cost / 24h-48h
  • International Europe (Germany, Austria, Belgium, Denmark, Spain, France, Ireland, Italy, Luxembourg, Netherlands, Croatia, Czech Republic, Bulgaria, Slovakia, Slovenia, Poland, Portugal, Romania and Sweden: Free on purchases over 64,90€, or 5,90€ shipping cost / 5-6 working days.


*We do not serve orders to Ceuta, Melilla and outside the EEC.

*We do not serve orders to Azores and Madeira.

Delivery times correspond to working days, excluding national, regional or local holidays. In special periods such as sales, Black Friday, Cyber Monday or Christmas the delivery time may be slightly affected.

HOW CAN I TRACK A SHIPMENT?

Once the shipment is processed, you will receive an SMS from Nacex indicating the estimated delivery date. Through the tracking you will be able to manage the delivery of the package: select a preferred time slot, change the delivery date or request a pick-up point. If when you place your order you want to change any important information (address, name, etc...) please contact logistica@masderm.com urgently and we will try to solve it quickly before your order is shipped.

WHAT HAPPENS IF I AM ABSENT AT THE TIME OF DELIVERY?

If you are absent at the time of delivery, you will be contacted to schedule a second delivery via SMS. If you are absent during the second delivery, the order will remain at the Nacex office in your area so that you can pick it up for 15 days. In case you do not come to pick it up, your order will be returned to our central warehouse and when you claim it, the shipping costs will be at your expense. And remember that you can always contact us to resolve any questions or issues you may have by calling Nácex toll free number 900 100 000. or contacting the email logistica@masderm.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

If your order is late, and you need to know the tracking, want to arrange a new delivery, want to change the day of delivery, etc..., call Nácex toll free number 900 100 000. For an agile management have your tracking number ready.