refund policy

We want your complete peace of mind and confidence in us and that you know that your purchase is 100% safe and without any risk for you. To do this, if you have changed your mind or are not satisfied with our products within 15 days, we will refund your purchase money in a gift voucher.

The return process is very easy, we explain it below:

  1. Contact us at info@masderm.com and explain the reason for your return. In the event that the return is due to a defective product, please send us a photo in the email.
  2. We will need you to return the product to us as you received it, with its corresponding box (if it has a box) and labels. If you want to return a pack, it must be returned in its entirety.
  3. You will have to pay the return shipping costs on your own.
  4. Once we receive the product and check with quality control that everything is correct, we will contact you to find out how you want us to make the return to facilitate the management.
  5. We will bear the full cost of the product (excluding return shipping costs)

We will keep you informed at all times of the process so that you do not worry about anything And we hope that, whatever the reason for your return, we can continue to count on your trust

Masderm Team