refund policy

We welcome you to Masderm. In this section we want to give you complete peace of mind and confidence in your Masderm purchase. We are convinced that when you try our products and treatments, the results will live up to your expectations.

1. However, if within 14 days of making your purchase you have changed your mind and the products in your order have not been tested and you do not want them, we will refund the full amount of your purchase through the same payment channel with the one in which you made your purchase, once we have received the product and verified in quality control that it is in perfect condition. To do this, write to us at and we will tell you how you can make your return.

2. If you have tried our products and they do not meet your expectations, don't worry; Within a period of 14 days you can return them and we will give you a discount voucher without expiration for the amount of the returned items. Write to us at and we will tell you how you can make your return. In any case, the return will always be the responsibility of the customer.

3. If when you receive your order the product is not the one you purchased, it is in poor condition or defective, do not worry, we will solve it quickly. First of all, we apologize if this has happened to you and since it is our responsibility, we will take care of the total expenses that managing the change entails, without this implying any type of expenses or management on the part of the client. Please send us an email to and tell us your case so we can solve it as soon as possible. In this email, send a photo/video so we can help you solve it.

If your device is not working correctly, please send us a video to where we can see the problem. Don't worry, if it is defective, we will proceed to change it as quickly as possible so that you can enjoy it as soon as possible. In order to make this change, IT WILL BE ESSENTIAL TO SAVE THE ORIGINAL BOX OF THE DEVICE AND ALL ITS ACCESSORIES.

If, on the other hand, you do not accept this change and your wish is to make the return, this will be at your expense, we will give you the appropriate instructions in the communication through our email. Once we have received the product and verified by our team that it is defective, we will proceed to refund it.

4.- Orders are prepared automatically and daily. In the event that you have placed your order and want to cancel it or make any modification (for example change of delivery address, product modification, etc...), please urgently contact and we will try to make the change. that you tell us in the email. In the event that the order has already left our warehouses and you want to continue with the cancellation, we will request the courier company to return the order. Once received back in our warehouses, we will proceed to refund the order, except for shipping costs (€4.95) which will be borne by the customer.

5. If you have a discount code and you have not applied it to your order, it cannot be discounted from this order. However, please contact with your case and we will try to find a solution.

We will keep you informed at all times of the process so you don't have to worry about anything. And we hope that, whatever the reason for your return, we can continue to have your trust.